Terms and Conditions

Pinetw IT Solutions

1. GENERAL PROVISIONS

SERVERS POLICY

We allow you to purchase our server for only fair use.

REFUNDS AND CANCELLATIONS

No refunds will be provided for any purchases made from our website or Discord server. We do not offer refunds at any time, regardless of the duration since the purchase. All sales are final.

RETURN POLICY

Our services are not applicable for refunds. The money debited from your account will not be credited back. We do not offer refunds for any services purchased.

LIABILITY

We will not be responsible if you lose your data. Whilst we take regular offsite backups of our game servers and VPS range, we encourage you to make your own. We take no responsibility if you lose your data.

CONTACTING THE COMMUNITY

When interacting with users or staff in our community, you must remember that everybody else is just another person. If you are spamming, being rude or a general nuisance, we reserve the right to mute or remove your account from our communication channels.

Any threats of harm or intolerance will not be tolerated, and the user will not receive any warning.

FAIR USE POLICY

We will contact you if you are found to be abusing our services by our team. We also reserve the right to terminate your servers without any form of refund if our staff team believe you are in breach of our rules which may include but isn’t limited to:

Outgoing DDOS

Crypto Mining

Anything which damages our servers or affects us or other users on the node.

All Virtual Servers come with Dedicated CPU cores and memory. We are very strict when it comes to abusing our services. If we find your service is used for illegal activites (EG, DDoSing or a Torrenting hub), we reserve the right to terminate/suspend your service without a refund.

LACK OF PAYMENT

By default, your server will suspend after 1 day of late payment. After 3 days, you will be issued a late fee and after 5 days, all files will be lost.

PRIVACY POLICY

You also agree to our privacy policy which is listed on our website and you can find here.

Updated on: September 21, 2023